Privacy Policy
Privacy Policy
At MRAJ Spices, we value your trust and are committed to protecting your privacy. When you shop with us, we collect basic information like your name, contact details, shipping address, and payment information only to process your orders, deliver products safely, and improve your shopping experience. We do not sell or misuse your personal data. Payments are processed securely through trusted gateways, and your financial details are never stored by us. We may use your contact details to share order updates, offers, or new product launches, but you can opt out anytime. Your information is kept safe with strict security measures, and we comply with applicable data protection laws in India.
Information We Collect
When you shop at MRAJ Spices, we may collect certain information to serve you better. This includes your contact and account details such as name, email, phone number, billing/shipping address, and account password. We also collect order and transaction data like items purchased, order value, invoices, and payment status (please note, we do not store full card or bank details). For secure payments, only limited payment information is processed through our trusted payment partners (e.g., UPI, cards, wallets). To improve our website and services, we may gather device and usage information including IP address, device type, browser details, pages visited, time spent, and referral links. Additionally, we may collect your communications such as emails, calls, WhatsApp/chat messages, support requests, reviews, and ratings. If you choose, we also store your marketing preferences like newsletter subscriptions, offers, and notification settings to personalize your experience.
How We Use Your Information
We use your personal information to provide you with the best shopping experience at MRAJ Spices. This includes fulfilling your orders by processing payments, generating invoices, arranging deliveries, and handling returns or replacements. Your details also help us offer reliable customer support by addressing queries, complaints, and service requests quickly. Through your account, we make it easier to log in, save addresses, and view your order history. We may personalize your shopping journey by showing relevant products, offers, and recommendations. With your consent, we may also send marketing updates, promotions, and special offers, which you can opt out of anytime. Additionally, we use your data to enhance our website, improve security, prevent fraud, and for legal purposes such as tax, audit, and regulatory compliance.
Cookies & Tracking Technologies
We use cookies and similar technologies to ensure our website runs smoothly and to provide you with a better shopping experience. Essential cookies are necessary for features like cart, checkout, and website security. Analytics cookies help us understand visitor traffic and improve our services. Preference cookies allow us to remember your settings, such as language and location, for a personalized experience. Marketing cookies are used to show you relevant ads and to avoid repetitive promotions. You can manage or disable cookies through your browser settings, but please note that essential cookies are required for core website functions.
Payment Processing
At MRAJ Spices, Payments are processed securely by third-party payment gateways. We never store your full card/UPI credentials. Your use of a gateway is also governed by that provider’s privacy policy.
Data Security & Data Retention
We use reasonable administrative, technical, and physical safeguards (such as HTTPS/SSL encryption, access controls, and secure servers) to protect your data. However, no method of transmission or storage is 100% secure. We keep your information for as long as needed to provide services, resolve disputes, and meet legal, tax, and regulatory obligations. When no longer required, we delete or anonymize it.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date”. Continued use of the website means you accept the updated policy.
Contac Us
If you have questions, requests, or complaints about privacy, please contact:
Email: mrajspices@gmail.com
Phone/WhatsApp: +91 8401638381
Address: Jamnagar, Gujrat, Indian.
